Poniq is built around a simple idea: your AI agent should get smarter with every conversation. Here's exactly how it works — from first embed to self-improving playbooks.
<10m
Time to deploy
24/7
Agent availability
1-click
Live meeting escalation
∞
Continuous improvement
Copy a single JavaScript snippet into your website's <head>. No CRM migration, no developer sprint, no complex configuration. You're live in under 10 minutes.
Works on any website
WordPress, Webflow, Shopify, custom — doesn't matter
Zero performance impact
Loads asynchronously — your site speed is unaffected
Instant activation
Agent goes live the moment the script is detected
<!-- Add to your <head> -->
<script
src="https://cdn.poniq.ai/agent.js"
data-site="your-site-id"
data-playbook="saas-trial"
async
></script>
Live in 8 minutes
No dev sprint needed
SaaS Trial Playbook
v2.3 · Active
Primary Goal
Book a product demo or start a free trial within the conversation
Qualification Questions
What's your team size?
Are you currently using a competitor?
What's your main pain point right now?
Objection Handling
Vertical Templates
Your playbook is the brain of your agent. Set your goals, qualification criteria, objection-handling scripts, and value messaging. Start from a vertical template — SaaS or Medical — and customize in minutes.
Goal Setting
Define what success looks like for every conversation
Qualification
BANT, custom questions, or vertical-specific criteria
Objection Scripts
Pre-load responses for your most common pushbacks
Value Messaging
Your USPs, proof points, and closing language
Your Poniq agent is live 24/7 — qualifying visitors, delivering your value proposition, handling objections, and executing real actions in your CRM, calendar, and payment tools. No human needed for the routine.
Pipedrive → Deal Created
Auto-creates contact + deal when lead qualifies
Google Calendar → Meeting Booked
Proposes slots, confirms, sends invites
Stripe → Payment Link Sent
Sends payment link directly in chat when ready
HelpScout → Conversation Logged
Full transcript + lead intel saved automatically
Pipedrive → Deal Created · $5,970
This session
87
Lead Score
$5,970
Deal Value
AI Recommendation
Sarah has mentioned budget twice. High close probability if you offer the Pro plan at $399/mo — full loop with unlimited conversations.
Cloudflare RealtimeKit
Zero-latency video/audio with your visitor
You watch every conversation live. When you see a hot lead, coach your agent privately, jump in and take over, or launch a live video meeting with the visitor — all without friction.
Coach Mode
Send private instructions to the agent. Offer a discount, change strategy, or handle a specific objection — the visitor never sees your message.
Jump In & Take Over
One click puts you in the driver's seat. Reply directly as yourself. The agent steps back and you close the deal.
Live Meeting Escalation
Launch a live video/audio session with an engaged visitor in one click via Cloudflare RealtimeKit. No scheduling, no friction, full context.
Poniq automatically extracts structured feedback from every conversation — objections raised, features requested, competitors mentioned, website friction, sentiment scores, and key quotes. All stored, all searchable.
Objections
Automatically tagged and counted per objection type
Competitors
Track which competitors come up and how often
Feature Gaps
Missing features visitors ask about, ranked by frequency
Website Friction
Pages and content that confuse or block visitors
Top Objections
Competitor Mentions
Key Visitor Quotes
"Does Poniq have SOC2 certification? That's a hard requirement for our security team."
— Mentioned 9 times this week
Add SOC2 Objection Script
Based on 24 mentions of SOC2 compliance concerns, add a dedicated response section explaining your security posture and roadmap.
Salesforce Integration Mention
18 visitors asked about Salesforce integration. Add a section addressing native Salesforce connector timeline (Q3 2025) and current Zapier workaround.
Stronger Pricing Reframe
13 visitors objected to pricing. Current response lacks ROI framing. Suggest leading with "1 closed deal pays for 12 months" instead of feature comparison.
Poniq analyzes all structured feedback and proposes specific, targeted improvements to your active playbook. You review, approve, and deploy in one click. Approved changes are versioned and immediately improve future conversations.
AI proposes specific improvements
Not vague suggestions — exact copy, exact objection responses
You stay in control
Review every suggestion before it goes live. Edit or dismiss freely.
Versioned and instant
Every approved change is versioned. Roll back anytime. Deploy is instant.
This is the closed loop that separates Poniq from every other chatbot. Every conversation makes your agent better.
Conversations
Agent chats with visitors 24/7
Structured Feedback
Objections, gaps, competitors, sentiment
AI Suggestions
Poniq proposes playbook improvements
Owner Approves
Review, edit, approve, or dismiss
Smarter Playbook
Versioned, instant, better handling
Better Conversion
More deals, fewer gaps, higher ROI
Poniq operates across four channels — all coordinated, all feeding the same intelligence engine.
Primary channel. Embedded on your website, handles all visitor conversations autonomously.
Primary · LiveVoice-enabled conversations for visitors who prefer to talk. Same playbook, same intelligence.
LivePrivate coach-to-agent channel via Cloudflare RealtimeKit. Invisible to visitors, instant delivery.
Cloudflare RealtimeKitOne-click video/audio escalation with engaged visitors. No scheduling, no friction, full context.
Cloudflare RealtimeKitEverything you need to know about how Poniq works.
Under 10 minutes for most websites. You copy one script tag into your site's <head>, pick a playbook template, and your agent is live. No developer sprint, no CRM migration, no complex onboarding.
Yes. Poniq creates Pipedrive deals, books Google Calendar meetings, sends Stripe payment links, and logs to HelpScout — automatically during the conversation, not after a human copies notes.
Yes. Coach mode lets staff watch live conversations, whisper backchannel guidance the visitor cannot see, or take over entirely — including one-click video escalation via Cloudflare RealtimeKit.
Poniq analyzes conversation gaps and proposes playbook improvements — new objection handlers, pricing reframes, vertical FAQs. You approve changes before they go live, so the agent improves weekly without drifting off-brand.
Webchat is the primary channel, embedded on your site. Voice AI chat uses the same playbooks. Internal backchannel and live video meetings run on Cloudflare RealtimeKit for coach-to-agent and rep-to-visitor escalation.
No. Poniq integrates with Pipedrive out of the box and syncs deals, contacts, and activity automatically. No migration project — connect your account and the agent starts creating pipeline from day one.